Westpac's Christmas shift

CEO Anthony Miller made two bad decisions this week. One was opening his mouth.

Westpac's Christmas shift
Carolyn McCann, Westpac's new retail banking boss, August 12, 2025. Photo: Sitthixay Ditthavong.

Westpac had been well and truly warned, but chief executive Anthony Miller was nevertheless determined to proceed with this majestic unforced error. On Tuesday, Westpac named its longstanding PR boss Carolyn McCann as the permanent head of its retail bank.

I won't regurgitate my previous musings on this subject, penned upon McCann's interim appointment in April, except to say how amusing it has been to witness such an unethical chinovnik so richly rewarded by the successive CEOs and chairmen who have driven Westpac into the slow lane over the last 15 years.

Westpac sinks to Carolyn McCann
For McCann to now be 2IC of Australia’s sixth largest company is beyond ludicrous.

Call me old fashioned, but a Big Four bank could probably do with a head of retail banking who knows something about retail banking. This is especially true when the CEO is not a retail banker, but a hitman from Goldman Sachs.